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Customer Service

customer-service-courseIn this 4 week course, learners are equipped to conduct a job search within the customer service work force in an office or retail setting.

Classes are daily and learning objectives include the following:

  • Desirable traits that make a “good” employee
  • Interpersonal professionalism
  • Dealing with customers
  • Cashiering mathematics
  • Handling money and making correct change
  • Percentage calculations
  • Manning the register
  • Merchandising: cross- and up-selling
  • Sales calls
  • Customer relationship management
  • Job searching and interviewing skills